Asset 7


About Us Staff

The Support Solutions team includes executive leadership, administrative staff, trained medical professionals, behavioral analysts, direct service professionals and home managers, all equipped and ready to provide support to you and your loved one. Our team is committed to providing person-centered services. Our broad background and heart for serving these individuals position Support Solutions as a compassionate and comprehensive provider of services with intellectual and developmental disabilities.

Dr. Larry Durbin, Managing Member


Dr. Durbin is a visionary leader in the field of intellectual disabilities. He began his career as a mental health counselor working with Vietnam veterans. He’s served as executive director of the C.S. Patterson Training and Habilitation Center in Trenton, Tenn., executive director of Shelby Residential and Vocational Services (SRVS) in Memphis, Tenn. Dr. Durbin was appointed by Tennessee Governor Ned McWherter to serve as assistant commissioner of Mental Retardation Services. In that role, he oversaw institutional and community services for more than 6,000 persons and led the state’s efforts to expand community services and downsize the state’s developmental centers. Dr. Durbin also served as the national director of business development at National Mentor Healthcare in Boston, Mass. He leads the Durbin Consulting Group.

Jeff Durbin, CPA, Chief Executive Officer

Jeff Durbin

Jeff has more than 20 years of experience managing accounting, finance, and information technology processes in the corporate sector. Jeff obtained his CPA license in 2002 (inactive) and earned his Bachelor’s degree from University of Memphis in Business Administration with concentration on Accounting.

Shannon Durbin, President

Shannon Durbin

In her role as President, Durbin continues to lead and supervise the organization’s extensive quality department and mental health services, and has direct responsibility for all program operations and corporate human resources. In addition, she works closely with the organization’s Chief Executive Officer on all business development, marketing, and long-term strategic planning efforts.

Durbin has worked in the healthcare industry for more than fifteen years. She was a CARF surveyor, where she audited provider organizations throughout the U.S. and Canada. Durbin earned a Master of Business Administration from Union University, and her undergraduate degree from the University of Tennessee in Business Administration with a focus in logistics.

Walter Rogers, Chief Operating Officer

Walter Rogers

Walter has an extensive professional track record in executive management level responsibility for community and professional service programs with person-centered values. He began his career as a special education teacher and has worked at the C.S. Patterson Training and Habilitation Center, West Tennessee office of community services, Shelby County Residential and Vocational Services, Regional Director for the Middle and East Tennessee Office of Community Service (DIDS) in Nashville, Tenn. and ARC of Tennessee. Walter also worked with Dungarvin, Inc. where he was responsible for the management of support services in Colorado, New Mexico and Oklahoma for more than 230 people. His experience has included support and advocacy services.

Becky Harding, Director of Quality


As Director of Quality for Support Solutions, Becky is committed to ensuring comprehensive quality management systems are in place to maintain compliance with all state, regulatory and Commission on Accreditation of Rehabilitation Facilities (CARF) standards. Becky began working at Support Solutions in January 2013 as a Quality Management Specialist, then promoted to HIPAA Privacy Officer in August 2013. During her tenure at Support Solutions, she has served as the Chair of Support Solutions Safety Committee and Co-chair of Support Solutions Event Committee. Becky serves as a member of the organization’s Human Rights Committee and Incident Management Committees. Becky earned a bachelor’s degree in Health Services Administration from University of Memphis in May of 2012.

Leatha Shuster, Director of ECF/Employment


Leatha has 19 years of experience working in the developmental disability profession. She began her career with Support Solutions as a Human Resources Manager, then transitioned to the Regional Director for East Tennessee operations. During her years with Support Solutions, she has worked to grow the operations and provide quality care for the individuals receiving services. Leatha will be working to develop the ECF programs as the Director and strive to ensure Person Centered practices are embedded in the foundations of the Support Solutions’ team.

Tawanna Currie-Rhodes, Regional Program Director, Memphis

Tawanna Rhodes

Tawanna is committed to providing quality services for people with intellectual disabilities. She has worked in the field for more than 14 years. She has a Bachelor of Arts degree from Lambuth University. In her 10 years with Support Solutions, Tawanna has served as program director for behavior respite, assistant director in Memphis and Jackson and regional director in Memphis.

Delores Crump, Regional Program Director, Jackson

Delores Crump

Delores’ expertise includes providing supported living services, community-based day services and personal assistance services. In her 40-year career, she successfully opened and managed the day-to-day operations of several Mid-South companies prior to joining Support Solutions.

Melissa George, Regional Program Director, East Tennessee Region

Melissa George Circle

Melissa has 22 years of experience working with adults with intellectual and developmental disability. She was the first Program Coordinator in our East Tennessee region and was very instrumental in starting services there. After several years in the Program Coordinator role, Melissa transitioned to Quality/Incident Management Specialist, where she assisted with carrying out Support Solutions' Protection from Harm and Quality Assurance program. Later she served as the Assistant Director for East Tennessee and assisted with opening the Chattanooga office. Melissa embraces Person Centered Practices and is committed to ensuring all individuals supported are living their best life.

Tracey Coffey, Regional Program Director, Nashville

Tracey Coffey

Mrs. Coffey is a native of West Virginia. She relocated to Tennessee due to family ties to the military and has lived there for the past twenty-nine years. She has a wonderful husband, two awesome children and loves animals as evidenced by her three dogs and cat. She has been an advocate and mentor for individuals with disabilities since she was 8 years old. To say that she has a passion for helping people doesn’t even begin to scratch the surface. She has a BS degree in Special Education and Psychology from Austin Peay State University and has spent the last twenty-eight years dedicated to ensuring individuals with disabilities are treated with equality, dignity and respect. She had the honor of transitioning the first person out of Clover Bottom Developmental Center into a community home in Middle Tennessee. She was a court appointed advocate for 12 years and has served as a volunteer in the Davidson County Mental Health Court. She continues to use her knowledge and skills in the disability community by providing consultation to agencies that are in need of improving their Quality Assurance scores. She is an unpaid conservator and volunteers with the Special Olympics. Ms. Coffey has held many leadership positions and is excited to join the Support Solutions’ team.

Anna Cook, Psychiatric Nurse Practitioner


Post-Master Psychiatric Mental Health Nurse Practitioner, Vanderbilt University
Masters Adult Clinical Nurse Specialist, Murray State University
Bachelor of Science in Nursing, Murray State University
Currently pursuing Doctorate of Nursing Practice

Richard J Thomson, MA, LBA, BCBA; Director of Behavior Services

Richard Thomson Headshot

Richard has been a Behavior Analyst for the last 27 years. He received his masters at the University of Kansas and is currently Board Certified and Licensed. Throughout his career, Richard has focused on providing services for individuals with severe and challenging behaviors across the age spectrum. He has worked for institutional, as well as community-based programs. Richard has long held the belief that the individual is ready for the community, however the community is not always ready for the individual. With that in mind, his programming and primary focus has been on teaching the community to adapt, as well as preparing the individual for the community. He has established independent living programs for individuals with challenging behaviors and spent the last ten years working on integrating these individuals into supported employment and community involvement.

SaBrenna Reed, LCSW, Licensed Clinical Social Worker


Master of Social Work, Florida State University
Bachelor of Arts in Biochemistry, Florida A&M
Specializes in Psychotherapy, Individual & Group Therapy, and Trauma Work

Anne Bryan, Licensed Clinical Social Worker

Anne Bryan

Anne Bryan earned her license to become a Licensed Clinical Social Worker (LCSW) in 2011. She has recently returned to work from being home with her children. Prior to 2011, Anne worked in the field of Social Work with adults, seniors, and children for 7 years. She enjoys working with people to find ways to live their lives to the fullest, however that looks for each person. Anne received her Bachelor of Social Work from Belmont University, Masters of Social Work at University of Tennessee, and specializes in Psychotherapy and Psychoeducation with individuals and groups.